Cancellation conditions
for the winter season 2021 | 2022
- Up to 15 days prior to arrival, room cancellations are free of charge. Exceptions to this are cancellation conditions specifically listed in our written confirmations, e.g. over Christmas / New Year.
- For cancellations 14 to 8 days before arrival we charge 1 night per room.
- For cancellations 7 to 4 days prior to arrival, 50 percent of the nights booked will be charged on a room/breakfast basis.
- Cancellations made 3 days or more before arrival will be charged for the actual number of nights booked on a room/breakfast basis.
- Early departure and/or late arrival will be treated as a "no show" and charged, unless the reservation is changed in writing 15 days in advance, or according to the specifically listed cancellation conditions
for the summer season 2022
- Room cancellations are free of charge up to 7 days before arrival. Exceptions are specifically listed cancellation conditions in our written confirmations, e.g. over the Swiss National Holiday on 1 August (15 days).
- For cancellations 6 to 4 days before arrival we charge 1 night per room.
- Cancellations made 3 days or more before arrival will be charged for the actual number of nights booked, up to a maximum of 3 nights per room on a room/breakfast basis.
- Early departure and/or late arrival will be treated as a "no show" and will be charged unless the reservation is changed in writing 7 days in advance.
- Cancellations are treated in accordance with Art. 160 of the Swiss Code of Obligations
- Cancellations must generally be made in writing
We recommend you take out cancellation insurance with Allianz Global Assistance. Request your personal offer here.
Payment options
- Cash payment
- EC-Direct/Maestro
- Postcard
- Twint
- Credit cards: VISA, Mastercard, AMEXCO, Eurocard and JCB
Bank details
Graubündner Kantonalbank
CH-7002 Chur
AG Hotel Walther-Palace
Via Maistra 215
7504 Pontresina
Kto.-Nr. CK 012.263.700
IBAN: CH93 0077 4110 0122 6370 0
SWIFT/BIC: GRKB CH 227 0 A
Clearing: 774
Euro-account Graubündner Kantonalbank
CH-7002 Chur
AG Hotel Walther-Palace
Via Maistra 215
7504 Pontresina
Kto-Nr. 012.263.701
IBAN: CH66 0077 4110 0122 6370 1
SWIFT/BIC: GRKB CH 227 0 A
Clearing: 774